Terms and Conditions

These terms and conditions of sale apply to any purchase of goods, services, or digital content from our website, through a verbal agreement, or in person. By placing an order or agreeing to a contract, you agree to be bound by these terms and conditions. Please read them carefully and contact us if you have any questions. 

• Ordering: You can order products or services from our website by following the instructions on the product or checkout pages. You will receive an email confirmation of your order after you complete the payment. You can also order products or services by verbal agreement on a contract with us or our authorised representatives. In this case, you will receive a written confirmation of your order, quotation or invoice by email, mail or messaging services within a reasonable time after the agreement. We reserve the right to accept or reject your order for any reason, such as product availability, pricing error, or payment failure. If we reject your order, we will notify you and refund any payment you have made.
• Pricing and payment: The prices of our products or services are displayed on our website or are negotiated with the client. The supplier reserves the right to change the prices of the services and products at any time, subject to prior notice to the customer. You are responsible for paying the total price of your order, including any shipping and handling costs, at the time of placing the order unless otherwise agreed upon in writing by the parties. You can pay by any method accepted on our website or as stated in the invoice. We use third-party payment providers to process your payment and do not store your payment details on our website. The customer agrees to pay the full amount for the services and products provided by the supplier within 30 days of the invoice date if negotiated with the supplier beforehand or on the day of receiving the product or services in all other cases. For orders transacted through our website, the payment must be made at the time of ordering the product or services. The payment must be made by the method and in the currency specified by the supplier.
• Late payment: If the customer fails to make the payment within the agreed timeframe, the order automatically attracts a late payment fee, which is £40 for debts up to £1,000, £70 for debts up to 10,000 and £100 for debts £10,000 and more, and interest on the overdue amount at the statutory late payment interest rate, which is 8% + plus the current Bank of England base rate for business to business transactions per annum, calculated daily from the due date until the date of actual payment.
  • In addition to late payment fees and charged interest, the supplier may, without prejudice to any other rights or remedies, do any or all of the following:
  • Limit or suspend the functionality of the products until the payment is made in full.
  • Confiscate the products and terminate the contract without any liability to the customer.
  • Claim for reasonable costs each time we try to recover the debt.
  • Take legal action to recover the outstanding amount, plus any interest, costs, and expenses incurred by the supplier.
  • The customer acknowledges and accepts the consequences of late payment and waives any right to dispute or challenge them. The customer also agrees to indemnify the supplier for any losses or damages resulting from the customer’s breach of this section.
• Legal Proceedings Fees and Expenses: Should it become necessary to initiate legal proceedings to recover an outstanding amount, the customer will be responsible for all legal fees and expenses incurred by the supplier. This includes, but is not limited to: Court fees, Legal counsel fees, Administrative costs, Any other expenses related to the recovery process. The customer acknowledges and accepts these terms and agrees to indemnify the supplier for any losses or damages resulting from the breach of payment obligations.
• Delivery: We will deliver the products or services to you as soon as possible after you place your order. The delivery time will depend on the availability of the products or services, the delivery method you choose, and your location. We will provide you with an estimated delivery date and a tracking number if available. We are not responsible for any delays or failures in delivery caused by factors beyond our control, such as weather, traffic, strikes, customs, or carrier errors. If you do not receive your order within a reasonable time, please contact us, and we will try to resolve the issue.
• Cancellation and returns: You have the right to cancel your order and return the products or services within 14 days of receiving them without giving any reason for all orders ordered through our website. To exercise this right, you must inform us of your decision by email and return the products or services to us in their original condition and packaging. You are responsible for the cost and risk of returning the products or services. We will refund you the price of your order, including any delivery costs, within 14 days of receiving the products or services back or receiving proof of return. We may deduct from the refund any loss in value of the products or services due to your handling of them. This right does not apply to any products or services made to your specifications, personalised, or otherwise unsuitable for return, such as digital content you have downloaded or streamed. This right also does not apply to any products or services ordered by verbal agreements in person, through phone calls or messaging services, unless otherwise agreed upon in writing by the parties.
• Warranty: We offer a standard one-year warranty on all our products or services unless otherwise stated on the product page or the order confirmation. This warranty covers any defects in materials or workmanship under normal use during the warranty period. This warranty does not cover any damage or malfunction caused by misuse, abuse, negligence, accident, modification, or unauthorised repair. If you discover a defect in your product or service during the warranty period, please contact us, and we will repair or replace it at our discretion, free of charge. You may need to provide proof of purchase and return the product or service to us for inspection. This warranty does not affect your legal rights as a consumer under the applicable law.
• Extended customer care, aftersales care and maintenance packages: Besides the standard warranty, we also offer extended customer care and aftersales care and maintenance packages for some of our products or services. These packages provide additional benefits, such as extended warranty periods, priority support, free updates, discounts, and more. You can purchase these packages when ordering or within the standard warranty period. The price and duration of these packages vary depending on the product or service you buy. The details and terms and conditions of these packages will be subject to negotiation and order confirmation. These packages are optional and do not affect your legal rights as a consumer under the applicable law.